Privacy Policy

Last updated: July 24, 2025

This Privacy Policy describes how Nivora Jewels (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from nivorajewels.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

  • The revised Privacy Policy will be posted on the Site.
  • The "Last updated" date will be modified.
  • We will take additional steps if required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from a variety of sources. The type of data collected depends on how you interact with us.

In addition to the specific uses below, we may use your information to:

  • Communicate with you.
  • Provide or improve the Services.
  • Comply with legal obligations.
  • Enforce terms of service.
  • Protect our rights and those of our users.

What Personal Information We Collect

1- Information We Collect Directly from You

This may include:

  • Contact details: name, address, phone number, email.
  • Order information: billing/shipping address, payment confirmation, email, phone number.
  • Account information: username, password, security details.
  • Shopping information: items viewed, cart activity, loyalty points, reviews, referrals, gift cards, or purchase history.
  • Customer support information: any details you include when communicating with us.

⚠️ Some Services require you to provide certain details. Without them, you may not be able to use specific features.

2. Information We Collect about Your Usage

We may automatically collect data ("Usage Data") using cookies, pixels, and similar technologies, such as:

  • Device and browser information.
  • IP address and network connection.
  • Interaction history (e.g., pages viewed, time spent).

3. Information We Obtain from Third Parties

We may receive information from:

  • Vendors and service providers (e.g., Shopify for store services).
  • Payment processors (bank account, card details, billing address).
  • Marketing and analytics providers (cookies, SDKs, ad networks).

All such data will be treated under this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: order fulfillment, payment processing, account management, shipping, returns, communication.
  • Marketing & Advertising: promotions, personalized ads via email, SMS, or mail.
  • Security & Fraud Prevention: monitoring, detection, and prevention of fraudulent activity.
  • Customer Support & Improvements: responding to queries, enhancing features.

Cookies

We use Cookies to:

  • Enhance user experience.
  • Remember preferences.
  • Conduct analytics.

👉 Some third parties may use cookies for ads or services.
👉 You can block cookies in your browser, but this may impact Site functionality.

📖 See Shopify’s Cookie Policy here: https://www.shopify.com/legal/cookies

How We Disclose Personal Information

Category Categories of Recipients
Identifiers Vendors (payment, shipping), marketing partners, affiliates
Commercial Information Customer support, fulfillment providers
Internet/Network Data Analytics providers, ad networks
Geolocation Data Service providers (personalization, fraud prevention)

❌ We do not sell or share sensitive personal data or use it to infer characteristics without your consent.

Third Party Websites and Links

Our Site may link to third-party sites.

We are not responsible for their privacy practices. Please review their policies separately.

Children's Data

  • The Services are not intended for children under 16.
  • We do not knowingly collect children’s data.
  • If a child has provided data, please contact us to request deletion.

Security and Retention

  • We implement safeguards to protect your data.
  • However, no system is 100% secure.
  • Data is retained only as long as necessary for business, legal, or contractual purposes.

Your Rights

Depending on your location, you may have the right to:

  • ✅ Access / know what data we hold.
  • ✅ Request deletion of your data.
  • ✅ Correct inaccurate information.
  • ✅ Port data to another service.
  • ✅ Restrict certain processing.
  • ✅ Withdraw consent.
  • ✅ Appeal if a request is denied.

📩 To exercise these rights, contact us using the details below.
We may require identity verification.

Managing Communication Preferences

  • To unsubscribe from promotional emails, use the "unsubscribe" link in the message.
  • You may still receive transactional emails (e.g., order confirmations).

Complaints

  • If you have concerns about your data, please contact us.
  • If unsatisfied, you may have the right to escalate to your local data protection authority.

International Users

We may transfer your data to countries outside your own.

  • Some may not offer the same level of protection.
  • In such cases, we use standard contractual clauses or other approved safeguards.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights:

📧 Email: support@nivorajewels.com
🏢 Address: 112, SAVANI IND CO OP SOC, KOHINOOR ROAD, B/H RAJHANS POINT, HOTEL OASIS LANE, VARACHHA, SURAT, GUJARAT - 395006